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We're Here
We're Here
for a Brighter You.
Have a question, feedback, or just want to say hello?
We'd love to hear from you. Because at Lumora éssencé, every conversation helps us understand you better — and create a brighter tomorrow, together.
CONSCIOUS CHOICES.
REAL SCIENCE.
REAL RESULTS.
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We're Always
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Our Location
Ahmedabad, Gujarat, India Proudly crafted in the heritage heart of Gujarat.Follow Us
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COMMON QUESTIONS
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Frequently Asked Questions
Quick answers to common questions. Need more help? Feel free to reach out — we're always here.
What are your shipping options?
We provide complimentary standard shipping across India on all orders above ₹999. Express delivery is dispatched within 24 to 48 hours with guaranteed priority courier handling.
How long does delivery take?
Standard delivery takes 3–5 business days for metropolitan areas and 5–7 business days for regional pin codes. Tracking details are sent instantly via SMS and email upon dispatch.
Do you offer returns or exchanges?
Yes. We offer an easy 14-day return and exchange policy for unopened products in their original protective packaging. Simply contact our concierge team with your order ID to initiate.
Are your products suitable for sensitive skin?
Every Lu'mora formula is dermatologically tested, non-comedogenic, and free from sulfates, parabens, synthetic perfumes, and harsh chemicals, making them gentle for reactive and sensitive skin.
How can I track my order?
Once dispatched, you will receive a tracking link via email and WhatsApp. You can also monitor your live order progress inside your account dashboard anytime.
